Contact us
Basic contact information
Council Chambers: 119-145 Spence Street, Cairns.
Postal Address: PO Box 359 Cairns Qld 4870
Email: council@cairns.qld.gov.au
Web: www.cairns.qld.gov.au
Facebook: www.facebook.com/CairnsRegionalCouncil
Phone: 1300 69 22 47
After hours emergencies (24 hours, 7 days): 1300 69 22 47
My Cairns app - Events, things to do, bin night reminders, optional alerts, report non-urgent problems and more. Free for iOS and Android.
ABN: 24 310 025 910
Contact us online
To make an enquiry or provide feedback, please choose an online form below:
- Report a problem or request service - eg, maintenance issue, pothole, barking dog, etc
- Contact Divisional Councillor or Mayor
- Change of postal address details - for rates and water usage notices
- Development enquiries - for Development Application matters, planning scheme requirements, development assessment etc
- Report a problem with online bill payment - for enquiries about online payments
- Ask a question or comment to Council - for general queries, compliments, comments or feedback
- Rates financial hardship - for ratepayers experiencing financial hardship due to Covid-19 or ex-TC Jasper and who are having difficulty paying rates
- Official Complaint - for Administrative/staff matters only
- Media enquiries
Customer Service Centre
Spence Street Administration Centre (Council Chambers), 119-145 Spence Street, Cairns
Open hours: 8:30am to 4:30pm Monday to Friday. Closed on public holidays.
Accepts all Council payments. EFTPOS, cash & cheque payments accepted.
Christmas period opening hours
Please refer to our Christmas trading hours page for full details of hours of operation over the holiday period.
Complaints
Council's General Complaints Management Process applies to administrative complaints, legal or criminal complaints, and Competitive Neutrality complaints. Read the Council Complaints Process ( PDF, 4.92 MB ).
National Relay Service
If you have a hearing or speech impairment, contact us through the National Relay Service website.
- phone 133 677 then ask for 1300 69 22 47.
- Speak and Listen users phone 1300 555 727 then ask for 1300 69 22 47.
- Internet relay users connect to the National Relay Service NRS website at then ask for 1300 69 22 47
- SMS 0423 677 767
Last Updated: 4 April 2024
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