Rates payment options

Important notice for Douglas Shire residents and property owners

Properties located within the new Douglas Shire Council area will not receive a rates notice from Cairns Regional Council. Anyone with questions relating to the Douglas Shire Council should phone 4099 9444 or visit the DSC customer service centre at 64-66 Front Street, Mossman.

Online Payments Logo   Online Payment
Payment can be made through Council's website, using your assessment number as a reference number with your Visa* or MasterCard*. Payment of rates can be made in full, for future rates, smaller payments can be made in advance at any time.
Go to Online Payments (*All Visa and MasterCard credit card payments will incur a 1% surcharge as of 1 July 2012) 
Direct Debit Logo   Direct Debit
To make regular weekly, fortnightly or monthly payments from your cheque or savings account towards your next rates notice, complete a direct debit form. A direct debit form can be downloaded from the link below or you can contact Customer Service (07) 4044 3044 for further information. Direct debit forms and information.
Contact your bank or financial institution to make payment from your savings or cheque account (credit card facilities are not available).Please quote Biller Code 49346. BPAY can also be used to make smaller advance payments.
Australia Post Logo   Australia Post
Payment can be made in person at any Post Office.  You can make smaller advance payments for rates and water at any time at Australia Post (credit card facilities are not available).
Secure Pay logo   SecurePay
Payments can be made through Securepay using your Visa* or MasterCard*. From Australia, call 1300 760 002. For overseas callers please dial your country's International Access Code +61 3 9697 5703. Calls within Australia are charged at local call costs with higher rates from mobile and public phones. International calls are charged at the applicable rate. (*All Visa and MasterCard credit card payments will incur a 1% surcharge as of 1 July 2012) 
Mail Logo   Payment by MailRemove the bottom section of your rates notice and mail with your cheque or money order to Cairns Regional Council, Rates Department, PO Box 359, Cairns QLD 4870. Cheques must be made payable to Cairns Regional Council and marked 'Not Negotiable.' Acceptance of a cheque is subject to collection of the proceeds. Post dated cheques will not be accepted.
In Person Logo   In Person
You can make payment at any of Council's Business Offices using cash, cheque, EFTPOS, Visa*, MasterCard* or money order.

* Credit Card Surcharge

All Visa and MasterCard credit card payments will incur a 1% surcharge effective from 1 July 2012. 

Financial Difficulty

If you are having trouble making full payment by the due date, please contact Customer Service to discuss a payment arrangement on (07) 4044 3044.