Ticketing advice for postponements or cancellations

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Future cancelled events

Postponed events

Cancelled events

Rescheduled events

Ticketing advice

• The health and safety of our audiences and employees is of the utmost importance. We’re paying close attention to any updates from the Australian Government Department of Health and Live Performance Australia (LPA), the national peak body for the live performance industry.
• In the event of any events being cancelled all tickets will be refunded, you do not need to contact Ticketlink.

Latest updates

Ticketlink advice regarding upcoming events

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Update #6 Thursday 26 March 2020

The Ticketlink Box Office will no longer operate on Saturdays until otherwise advised. This change is to take effect from this coming Saturday, 28 March 2020.

We will remain open Monday through Friday, 9am - 5pm, however, as per our previous update, the box office remains closed to the public. We are available to assist via phone or email during our operating hours.

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Update #5 Monday 23 March 2020

Due to government restrictions, the Ticketlink Box Office is closed to the public from 12 pm Monday 23 March 2020 until further notice. Our team is continuing to refund all tickets to events that were scheduled to occur between mid-march and the end of May 2020. There is no need to contact Ticketlink.

Please note: Ticketlink staff will contact you if:

1. You purchased using cash or EFTPOS to arrange your refund.
2. You purchased using a credit card that has expired or been cancelled
3. An event has been postponed to a later date. Ticketlink will email you in the coming days to ask for your preferred option, either a full refund or an exchange (keep the same seats for the rescheduled event). Please keep checking your emails

Since our last update, several upcoming events have rescheduled, or are in the process of rescheduling, to dates later in the year.

Ticketlink will be in contact with patrons who purchased tickets for the following postponed events:

Thank you again for your patience and understanding.

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Update #4 Friday 20 March 2020

Since our last update, several upcoming events have rescheduled, or are in the process of rescheduling, to dates later in the year.

Ticketlink will be in contact with patrons who purchased tickets for the following postponed events:

Refunds are available, however, please do not contact Ticketlink at this time.

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Update #3 Wednesday 18 March 2020.

All events at the Tanks Arts Centre and Cairns Performing Arts Centre until May 31, 2020, have been cancelled.

This is in response to the advice of Federal and State authorities regarding measures aimed at restricting the spread of Coronavirus (COVID-19). Following the Prime Minister’s announcement this morning of a ban on non-essential indoor gatherings of 100 people or more at indoor venues, Cairns Regional Council has made this decision regarding indoor events.

A full refund will be provided to the original ticket holder, if you paid by credit card you will automatically receive your refund to the card you paid with. If you paid by cash or EFTPOS Ticketlink staff will be in contact with you in the coming days to arrange your refund. There is no need to contact Ticketlink at this time, ticket holders are asked to be patient.

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Update #2 Monday 16 March 2020.

Cairns Regional Council has revised existing capacity to under 500 people for events at Tanks Arts Centre and Cairns Performing Arts Centre for the near future. This follows the advice from the Australian Government regarding organised, non-essential gatherings to help slow the spread widespread community transmission of COVID-19.